|I'm happy to help you assess your situation & help you determine if any of our products are appropriate.|
While I'm also happy to listen to new product suggestions, I DO NOT do custom one-off projects as they are way too time consuming.
Lonnie Bedell, owner
|Email: [email protected]|
|Text: 617-433-7480 (no phone calls please)|
|Q) Do you keep stock or make items to order?|
|A) I keep some stock of virtually all items for immediate shipment. Levels vary seasonally. If I get a slew of orders & run out, I can usually get it made that day or the next.|
|Q) What is your return policy?|
|A) Anybody can return any product within 60 days for a full refund, no reason needed. Ship back to the address on the package. If you need that, email me.|
|Q) What intercom systems are your products designed for?|
|A) All products are designed for & test on a clearcom(tm) setup. Clearcom(tm) is far & away the market leader. Will they work for compatible? They should, presuming they are truly compatible. That's an issue you will have to discuss with that manufacturer. Obviously I cannot be responsible if they are telling fairy tales.
Only 3 products, the 2 intercom interfaces & the USB Call Alert operate off the 3 pin party line. Everything else operate off the 4 pin headset out, which appears to be very prolific in the industry. The "R**" company reverses the gender.
The com pedal, com multi switch & com headset switch do NOT pass power for headsets with a condensor mic (still fairly rare).
|Q) What handles your credit card processing?|
|A) I recently added shopify as a 2nd way to buy besides paypal. Then due to a switch to online accounting & hints from paypal they were dropping the buy buttons I used, I went with shopify only, as they can process paypal as well as many other cards. They seem to really have their act together.|
|Q) What are you located?|
|A) Just west of Boston. Everything ships out from here.|
|Q) Do supply chain problems affect production?|
|A) I stocked up on parts big time spring & summer 2022. There were a few minor hiccups, but nothing that ever affected getting an order out. I don't forsee any issues for 2023.|
|Q) Do you still make the Mini XLR Mixer?|
|A) Yes. They are made to order as I don't sell many any more. The intercom gadgets are 99% of my sales, so that takes a back seat. The page is HERE|
|Q) What is the answer to the universe?|
|A) 42. Douglas Adams told me.|